Struq
Facilities Services

Catch every work order. Update clients first. Keep the contract.

A request comes in by text, another by email, a third through the portal. Struq makes sure none of them fall through. We build and run it inside the systems you already use, so every work order gets logged, assigned, and moving, and your operations team stays in control.

Get Your Workflow Review

No commitment. Takes 2 minutes.

Today

Work gets scattered

Request comes in by email, text, or portal
Handling depends on who saw it
Status scattered across systems
The customer chases for an update
With Struq

Work stays owned

Request comes in
Struq works every request
Routed, owned, update drafted
Team approves, work moves
AI prepares the work. Humans approve the decision.

Struq is built by operators who have spent 23 years turning complex technology into reliable systems businesses can run on.

23years

Operations and technology experience in every system

30days

First working system live with real workflow proof

1workflow

Start focused, prove value, then expand

What’s getting missed

Where your work orders get lost.

Your managers don't lose work orders because they don't care. They lose them because the request came in six different ways and the status lives in a dozen different places. So the day goes to chasing what's owned and what's waiting, and the client feels every minute of it before they even call to ask.

Request arrives in a personal inbox
RiskNever makes it into the system
StruqCaptures and routes the request to an owner
Work order sits unassigned
RiskThe SLA clock runs while nobody owns it
StruqFlags unowned work before it breaches
Field photos and notes scattered across texts
RiskContext lost between field and office
StruqCaptures field updates against the work order
Customer asks for an update
RiskManagers scramble to reconstruct status
StruqDrafts the customer update for approval
Recurring issue at the same site
RiskA quality problem becomes a retention risk
StruqSurfaces repeat issues before the client escalates

Struq watches all of these, every day.

Get Your Workflow Review
Your numbers

What is chasing work order status costing you?

Use your own numbers. This is a rough estimate, not a promise, but it shows the size of the leak.

Managers coordinating work orders4
Hours a week each spends chasing status8
Their blended hourly cost$40

Assuming Struq takes about 70% of that chasing off their plate.

Manager capacity you could get back

1,030 hours

about $41,216 in time each year

Estimate from your own inputs. Our clients are under NDA, so instead of numbers you can't verify, we'll prove it inside your first 30 days.

How Struq works

Here's how every request stays owned.

Every day, Struq reads requests from every channel, classifies and routes them, and drafts the customer update before anyone has to ask. Your operations team approves. Managers see the whole backlog in one place, not a dozen.

This isn't another portal for your crews to ignore. It's a managed intake layer that works across the emails, texts, and portals you already have.

  • Runs every day across every intake channel
  • Works with ServiceChannel, Corrigo, UpKeep, FMX, and your shared inbox
  • No customer update goes out without your team's approval
Inputs
Work ordersShared inboxPortalsField updatesPhotos & notes
Struq AI agentAI
  • Classifies and routes incoming requests
  • Flags unowned and stuck work orders
  • Drafts customer updates for approval
  • Gives managers a live view of the backlog
Human reviewYour team approves
Faster response, fewer escalations, retained contracts
What your team sees

A prepared queue, not another dashboard.

Each morning your team reviews what Struq prepared, approves or edits, and moves on. The work is done before they open it.

Today's work order queueToday
Gateway PlazaRequest unassigned 3 hoursRouted to supervisorAssign owner
Northgate CampusClient asked for statusUpdate draftedApprove / send
Fulton DistributionSame issue 3rd time this monthQuality flag raisedReview
AI infrastructure

One AI partner for the whole operation.

You start with work order intake because that's where the day gets lost today. Once it proves out, Struq becomes the AI layer across your whole operation, one system at a time, all inside the software you already run.

IntakeStart here

Route every request to the right owner.

Requests from email, text, and portals get logged, assigned, and moving the moment they land.

Updates

Keep clients updated before they chase.

Status updates are drafted and sent so customers never have to ask where things stand.

SLA

Never breach a response time SLA.

Work approaching its SLA is flagged and escalated before the clock runs out.

Quality

Catch recurring issues before they churn a contract.

Repeat problems and open inspection items surface before they become retention risks.

Field capture

Turn field photos and notes into a clean record.

Crew updates from the field are captured against the right work order automatically.

Billing

Keep billing moving after the work is done.

Completed work moves to billing and payment follow up without office overhead.

Every system is built into the tools you already run and stays under your team’s approval. Start with one, prove it in 30 days, then expand.

Built for

Built for facilities services that run on follow-through.

We take on one workflow and prove it in 30 days, so this only works when the work order volume is genuinely there. If that sounds like your operation, here's where we fit.

Strong fit
  • Commercial cleaning, janitorial, facilities and property maintenance, building services, landscaping, and security services
  • Multi-site companies with crews, supervisors, and account managers
  • Recurring commercial contracts with real work order volume
  • SLAs or response time commitments to protect
  • Operations leaders who want the backlog visible
Probably not a fit
  • Small local shops with no management layer
  • Fully subcontracted operations with no central workflow
  • Companies competing only on lowest price
Proof in 30 days

What visible proof looks like in 30 days.

In 30 days, proof should be visible in the workflow before anyone claims ROI. Here is what you would be able to see.

Requests captured from every channel
Work orders routed to an owner
Stuck work flagged before SLA risk
Customer updates prepared for approval
Repeat issues surfaced
Human approvals tracked
How it works

We start focused, prove it, then expand.

01

Find

We start with work order intake and customer response and map exactly where it breaks down.

02

Build

We build the AI system around how your team already works.

03

Operate

It prepares the work. Your team approves the decisions.

04

Improve

We report value monthly and expand what works.

Trust & control

Built for control at every step.

AI prepares

The agent reviews, drafts, flags, and routes the repeatable work.

Humans approve

Your team makes every customer-facing and judgment call.

Your systems stay the source of record

Struq works around your CRM and inbox. Nothing gets replaced.

Let's find where your work orders are getting stuck.

Get Your Workflow Review

If we don’t show measurable value on the agreed proof target within 60 days, we keep working at no additional cost until we do. No commitment to start.

  • Start with one workflow
  • Fixed scope, no surprise costs
  • Your software and data stay yours
Your workflow review includes
  • Where intake, customer response, or field updates may depend on manual chasing
  • Where that may be costing response speed, manager capacity, or client retention
  • The first managed workflow Struq would build
  • How your operations team stays in control
  • What proof could be visible in 30 days