AI Operating Partner · Insurance AgenciesInsurance Agencies
Your business. Built to run on AI.More policies bound. More renewals kept.
Struq builds and runs AI across your client conversations, policy information and renewals, so the accounts that need attention get prepared first.
Built for your operation. Managed and improved by Struq.
One valuable workflow first. Prove the value. Build from there.
What Changes
Know the book. Get ahead of the work.Know the book.Get ahead of the work.
See account changes sooner
Bring client updates, renewal dates and policy information together so important changes reach the right person for review.
Give producers a prepared conversation
Put account history, open questions and relevant documents in front of the producer before the client discussion.
Get submissions ready to progress
Surface missing information and carrier requirements while there is still time for your team to act.
Create room for better service
Move approved requests and updates through the agreed process, with exceptions routed to the right person.
The Work Between Your Systems
Your book changes before the renewal date.
A client adds a location. Renewal terms change. A submission needs another document.
The opportunity is to connect those signals early enough for your team to have the right conversation and keep the work progressing.
Struq turns scattered account context into prepared next steps.
Open work · illustrative example
SampleClient reports a new location
Gather the update and route it for coverage review.
Renewal terms need review
Prepare the source documents and client questions for the producer.
Submission has missing information
Identify the outstanding documents and the next responsible person.
Client is considering alternatives
Bring the concern and account history to the producer.
Certificate request needs attention
Prepare the request and flag wording that needs authorized review.
Know what changed. Prepare the decision. Keep work moving.
Value in Your Existing Book
What could stronger retention be worth?
Model the commission associated with keeping more renewal accounts. Start with your own book and an explicit assumption about how much improvement is realistically possible.
$378,000
Equivalent value per monthly cohort: $31,500
Illustrative commission across 12 monthly renewal cohorts, not cash collected or profit. Assumes additional retention beyond your current process. Not every account loss is preventable. Use commission, not premium.
The Same Day, Running on AI
Your producers arrive prepared.Your producers arrive prepared.
The account history is gathered. Missing information has an owner. Client concerns reach the producer with context. Within the agreed scope, Struq runs the preparation and coordination so your team can focus on the conversation and decision.
Your people own the advice. Struq runs the agreed work around it.
The same day · on Struq
Sample7:45 AM
A renewal review arrives prepared
Policy records, client updates and open questions gathered for the account team.
9:12 AM
Carrier terms reach the producer
Source documents and changes flagged for review before the client conversation.
Why these moved first
Renewal timing · Changed terms · Unresolved client question
11:30 AM
A submission moves toward readiness
Approved document requests sent. Missing items tracked to a responsible person.
1:20 PM
Your producer takes it
A client concern gets the right conversation
Coverage question routed with the relevant history and documents attached.
3:05 PM
Certificate requests are prepared
Available policy details gathered. Nonstandard wording flagged for authorized review.
4:40 PM
A quiet opportunity gets a next step
Reply captured. An administrative step proceeds or the producer takes over.
Routine work moves inside your rules. Your producers keep every licensed decision.
What We Build Around
Built around your agency.Not a template.Built around your agency. Not a template.
Your book, carrier relationships, service standards and authority rules shape the work. We assess your systems and build around the context that matters to the first outcome, with responsibilities agreed before launch.
Use what already works. Build what is missing.
Your context and rules
- Account and client history
- Carrier requirements and appetite
- Renewal dates and review windows
- Approved communication and preferences
- Authority and review rules
- Producer and service responsibilities
- Service standards and exceptions
- Existing software and AI
Your agency operation
Your context and rules. Built and operated by Struq.
Start with the systems you already use
- HawkSoft
We confirm available capabilities and access before agreeing the build.
Where It Can Go
Start where your agencyneeds it most.Start where your agency needs it most.
01
Renewal operations
Prepare the review around what changed in the account.
- Gather policy and client context
- Flag dates and unresolved questions
- Coordinate the approved review process
02
Quoting and submissions
Get suitable opportunities ready for the next decision.
- Organize applications and documents
- Track missing information and owners
- Prepare carrier responses for review
03
Account development
Surface changes that merit a producer conversation.
- Gather updates from client interactions
- Connect them with account history
- Route opportunities for professional review
04
Service and certificates
Keep service requests progressing with clear ownership.
- Capture the request and policy context
- Prepare routine documents for review
- Track approvals and client updates
05
Carrier coordination
Make the next responsible step clear.
- Track outstanding carrier information
- Send approved administrative requests
- Route exceptions with source documents
06
Commission and reporting
Give leadership a clearer view of unresolved work.
- Use existing reconciliation capabilities
- Surface unmatched items for finance
- Report progress and unresolved exceptions
More capacity for the clients and book you want to build.
The first operation should address a real constraint. We agree the scope and measure, put the right capabilities to work and expand when the results support it.
Built Around Your Agency Systems
Keep your software.Change how the work moves.
Your agency software may already surface account insights, automate service work or reconcile commissions. We assess those capabilities first, configure what fits and build the missing steps around the outcome your agency wants.
Struq owns the agreed setup, operation and ongoing improvement.
Client and policy records
Your software: Keep core agency records
Struq: Use relevant context for the agreed work
Rating and carrier access
Your software: Use established systems
Struq: Confirm practical connections and boundaries
Native AI and automation
Your software: May already perform useful work
Struq: Assess, configure and monitor what fits
Work across systems
Your software: Capability and access vary
Struq: Connect missing steps where justified
Review and exceptions
Your software: Support workflow and authority rules
Struq: Define ownership and route the context
Ongoing performance
Your software: Provide activity and result data
Struq: Measure business impact and improve the work
From AI Capability to a Better Run Agency
Give the improvement an owner.
Knowing AI could help is not the same as having an operation that works. Struq helps choose the first business improvement, puts the right capabilities in place and stays responsible for the work we run.
Step 1
Find the business value
choose the improvement worth pursuing
- Identify the agency’s constraint
- Review the book and current process
- Establish a baseline and measure
- Agree a worthwhile first scope
Start with the business case.
Step 2
Put the capabilities to work
use what fits, build what is missing
- Assess existing software and AI
- Configure what already fits
- Build the missing capability
- Test realistic cases with your team
Choose the practical solution.
Step 3
Own the ongoing operation
run it, report it, improve it
- Monitor the agreed workflow
- Route exceptions with context
- Maintain approved operating rules
- Report measurable progress
- Improve against the agreed outcome
Struq runs and improves the agreed work.
The Monday Report
Your week starts with what moved.
See which reviews are ready, what needs your people and what we are improving next. Track the agreed business outcome alongside the work behind it, so messages and activity do not get mistaken for retained clients.
Illustrative report · not a client result
SampleRenewal reviews prepared
9
Quote decisions pending
7
Client changes routed for review
11
Certificate requests prepared
16
Commission exceptions for finance
3
Example activity only. Track renewal outcomes and realized commission separately against the agreed baseline.
Decisions for your team
- New client location needs coverage review.
- Declined submission needs a market decision.
- Client requests a change to policy limits.
- Commission discrepancy needs finance review.
What we improve next
Some renewal reviews stalled because updated exposure information arrived late. Move the approved information request earlier and compare readiness by the review date.
Trust and Control
AI does more. You keep control.
Approved administrative work can progress within clear rules. Coverage questions, recommendations and binding decisions go to authorized agency staff. We agree the boundaries, source checks and escalation process before the workflow begins.
Approved actions
Administrative requests, records and scheduling follow the scope and rules agreed before launch.
Professional judgment
Coverage advice, interpretation and binding stay with authorized agency staff.
Context with the exception
The right person receives the relevant history, source documents and reason a decision is needed.
Visibility into the work
Review actions, exceptions and progress through the agreed records and reporting process.
How your data is handled
Defined data access
Agree which client and policy records the workflow needs and who can access them.
Reviewed data handling
Confirm the services, settings and record handling used in the actual solution.
Approved operating rules
Document permissions, review points and escalation before customer facing work begins.
How It Starts
One valuable workflow first. Build from there.
Choose one part of the agency where better preparation or coordination can create a meaningful result. Agree the scope, access and review rules, then put the operation to work and measure what changes.
STEP 1
Find
Review the constraint, baseline and existing capabilities. Agree the first outcome.
STEP 2
Build
Configure, connect and test the workflow with your agency’s operating rules.
STEP 3
Run
Launch within the agreed scope. Monitor work and route exceptions to the right people.
STEP 4
Improve
Review results, refine the process and expand when the evidence supports it.
Start with one part of the agency. Let the results guide what comes next.
What we agree before launch
About 30 days
Target for the first workflow once scope, access and readiness are confirmed.
One clear outcome
A business measure and baseline agreed before the build begins.
Ongoing operation
Struq monitors, reports and improves the work within the agreed scope.
Common Questions
What agency owners ask before starting.
You may already have the right capabilities. We assess those first. Struq is useful when you need someone to select the valuable application, implement it around your agency and own ongoing operation. If your current setup solves the problem, we will say so.
The scope can include much more: gathering account changes, preparing reviews, coordinating missing information and routing exceptions. We choose the operation around the business constraint. Existing reminders and native AI can form part of it.
We define the proposed actions with your agency before launch. Coverage advice, interpretation and binding stay with authorized staff. Administrative actions, wording and escalation must fit applicable requirements and carrier authority. We do not assume an action is permitted simply because it is automated.
We agree source checks, review points, action records and escalation for the actual workflow. Outputs requiring professional judgment go to authorized staff. Your agency reviews the scope against its requirements. These controls support oversight; they do not eliminate the possibility of errors or claims.
We agree clear identification, communication preferences and a route to a person before launch, including any required disclosures. Automated communication should not imply a licensed producer personally reviewed something when they did not. Sensitive or advisory conversations go to your team.
We start around the systems and team you already have. The goal is more useful capacity and better coordination. We confirm connections, responsibilities and any process changes before agreeing the build, including what your people will continue to own.
Before launch, we agree the records needed, access permissions, services involved and data handling settings. Your agency can review the proposed approach, including record retention and customer communication rules. We confirm those details for the actual solution rather than making blanket promises.
Struq monitors and maintains the agreed workflow, reports progress and makes improvements. Your agency provides the access, decisions and feedback agreed upfront. Producers and authorized staff retain professional responsibilities. We define ownership so maintaining the system does not become another unclear team task.
We target about 30 days for a focused workflow once access and readiness are confirmed. We agree the launch plan, review requirements and outcome before building. Starting with a defined book, line or team can make the initial scope more practical.
No. Bring the part of the agency you want to improve. We will review the current process, existing capabilities and likely value, then recommend a practical starting point. You do not need to arrive with a technical specification.
See how differently your agency could run.
Review where retention, producer capacity or service work is getting held up. Leave with a clearer view of the first operation worth improving and what it would take to begin.
30 minutes. Your agency priorities. A practical starting point.