Struq
How It Works

From a business bottleneck to an operation we manage.

We start with the work and what it costs you today. Then we build one focused improvement with the right controls, run it and review how it performs.

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Bring the business priority. We help define the first step.

01One Valuable Operation First

Every stage hands you something you can check.

Long projects cost months of attention before anything changes. The first operation is live in about 30 days once scope and access are ready.

If the agreed outcome hasn’t arrived by day 60, we keep working at no additional cost until it has.

  1. Stage 1

    Understand

    Review real cases, what your software already does, the constraints and the baseline.

    You receiveA recommended first operation and its business case.

  2. Stage 2

    Design and implement

    Agree responsibilities, information, actions and approvals, then test real cases with your team.

    You receiveAn agreed scope and a tested operation.

  3. Stage 3

    Manage

    Monitor the work, investigate failures, keep sources current and route exceptions to the right owner.

    You receiveA named contact and a clear view of the agreed service.

  4. Stage 4

    Improve

    Compare results with the baseline, review quality and cost and decide what changes next.

    You receiveA written improvement plan and the evidence for any expansion.

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02How the Operation Handles Real Work

A change in the business changes the next step.

A client requests extra work. That request affects scope, delivery capacity and billing. This example shows how an operation gathers the context, prepares a decision and carries out the approved next steps.

  1. 01 · SEE

    Bring the relevant work and context together.

    The operation gathers the request, agreed scope and available project information. It flags missing records so the next step reflects what is known, rather than assuming the file is complete.

    The connected workIllustrative example

    Client request

    Additional deliverable requested

    Client asks for Friday delivery

    New

    Agreed scope

    Current scope retrieved

    Requested addition is not listed

    Review

    Team capacity

    Required specialist has existing work

    Availability needs confirmation

    Check

    Project milestone

    Current milestone awaits approval

    Billing follows the agreed terms

    Pending

    Four related records. One decision to prepare.

  2. 02 · DECIDE

    Identify the decision and who should make it.

    The operation checks the request against the agreed rules and available context. Here, scope, effort and timing need an account lead’s decision before a new commitment can be made.

    Decision contextAdditional client deliverable
    Illustrative example

    Why now: Friday deadline, the specialist is committed and the addition is outside scope.

    Agreed scopeAddition not listed
    Estimated effortDelivery lead to confirm
    Required capacitySpecialist already committed
    Requested timingFriday
    Existing milestoneApproval pending
    Decision ownerAccount lead
    Prepared for the account lead

    Prepare a scope and timing decision.

    The account lead needs the request, current commitments and missing estimate before responding to the client.

  3. 03 · ACT

    Carry out the approved step and track the result.

    The decision reaches the right person with the supporting context. Once the required approvals are recorded, the operation updates the agreed records and coordinates the next administrative steps.

    Action and approvalIllustrative example
    Decision preparedRouted

    Request, scope and capacity context sent to the account lead.

    Approved change appliedUpdated

    After the required internal and client approvals, the revised plan and billing instruction are recorded.

    Required approvals are recorded before commitments change.
    OwnerAccount lead retains scope, pricing and client commitments.

  4. 04 · OUTCOME

    An approved change is progress, not yet the result.

    A routed question is still open. The business result depends on what happens in delivery and billing, measured against the outcome agreed at the start.

    What changed in this exampleIllustrative example

    Scope decision recorded

    Required approvals are on record

    Approved

    Delivery plan updated

    Revised timing and owner confirmed

    Updated

    Billing instruction recorded

    Next billing step follows agreed terms

    Recorded

    Progress recorded. Delivered work and payment are measured separately.

  5. 05 · IMPROVE

    Use recurring problems to improve the operation.

    Struq reviews the work, exceptions and the business measure, refines the process within approved boundaries and checks whether the change helped.

    What the month showedIllustrative example
    Change requests handled12
    Decided within a day7
    Still open3
    What we learned

    Some requests reached the account lead without an effort estimate, delaying the decision.

    What changes next

    Add the estimate check earlier and compare decision time and rework at the next review.

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03Clear Responsibilities

Struq runs the agreed work and your team keeps the decisions.

Work that belongs to nobody waits for whoever has time. Before launch we agree the scope, permitted actions and exception paths, so every item has an owner.

Struq owns
  • Workflow design and implementation
  • Monitoring and maintenance
  • Approved administrative actions
  • Exception routing and action records
  • Reporting and the weekly review
  • Improvements within the agreed scope
Your team provides
  • Access to the relevant systems
  • Process knowledge and examples
  • Business priorities and outcome approval
  • Professional and licensed judgment
  • Pricing and contractual commitments
  • Approvals and feedback on results

System issues go to Struq. Business decisions go to your named owner with the context attached.

System availability

The operation runs on the schedule agreed for your workflow.

Staffed support

Our team’s response times are written into your agreement, not assumed.

See How Control Works Talk with Struq
04After Launch

Know what moved this week and what needs a decision.

Every Monday you see progress against the agreed measure, the work still open and the next improvement. System issues are handled as they arise, never saved for the report.

Sample weekly review

Illustrative

$18,400

Approved extra work ready to bill

$27,500

Starts invoiced on time (12 of 15)

Still open

  • Three starts waiting on a named client approver
  • One calendar sync failed and Struq is investigating

Needs your decision

  • Approve or decline a $6,200 change request
  • Choose who signs off larger scope changes

Next improvement

Add an approver check to onboarding, then compare readiness at the next review.

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05Before We Start

Questions owners ask before we start.

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06Find Your First Operation

See where Struq could help first.

Tell us where work waits in your business today. You leave with a clear first step and what we would review before defining the build.

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