Struq builds and runs an AI system around your current software and team. It handles calls, questions, and follow-up around the clock, so more of the patient demand you already have keeps moving toward a booked consultation.
30 minutes. No prep. One clear recommendation.
Where Inquiries Stall
Your practice may already be generating enough surgical interest. Consultation opportunities are missed when calls go unanswered, responses are slow, follow-up stops, or recovery, pricing, and financing questions wait without the right handoff.
Prospective patients often continue searching when a call is not answered or recovered quickly.
Website forms and messages lose momentum when the patient waits too long for a clear next step.
One response goes out, but nobody consistently tracks whether the patient booked, declined, or still needs help.
Recovery, timing, pricing, or financing questions can stop progress when the right person is not brought in quickly.
Why Struq
Struq keeps open inquiries visible, prioritized, and moving, even when patient coordinators and front-office staff are busy.
Every inquiry in one view
Calls, forms, texts, messages, and previous conversations stay connected.
The right inquiries move first
Procedure interest, timing, previous activity, booking intent, and known blockers help determine what needs attention now.
The next approved step runs
Routine follow-up continues without depending on staff memory.
Full context at handoff
Coordinators see the history, the patient's questions, and why they are needed.
Every eligible inquiry has a next step
Eligible inquiries receive an approved action, handoff, status, or clear outcome.
Weekly movement stays visible
See what moved, what needs the team, and what Struq improves next.
Your Software Stays in Place
Struq connects to your EMR, practice management, and patient communication systems and runs the follow-up around them. Nothing gets replaced, and your team never has to learn a new platform.
The Work Itself
Written in your practice’s voice, sent inside your approval rules, timed while interest is still warm. Surgical and clinical questions are never answered by the system; they go to licensed staff with the full context.
Patient · Web form · Wed 8:05 PM
Struq · Approved reply · Your practice’s number · Wed 8:12 PM
Patient · Wed 8:20 PM
Consultation booked · Monday 11:00 AM
Full history prepared for your patient coordinator. A surgical or clinical question here would have routed to licensed staff instead.
Answers incoming calls
Answers when the front desk is busy or closed.
Makes outbound calls
Approved follow-up calls inside your rules, recorded.
Sends and answers texts
From your practice's number, in your practice's voice.
Sends and answers emails
Approved follow-up from your practice's address.
Responds to web forms
Every new inquiry gets a fast, approved reply.
Books consultations
Offers open times and confirms on your calendar.
Hands off to licensed staff
Surgical questions routed with the full history.
Logs every action
Everything recorded and reported every Monday.
The same follow-through on the best day and the worst day. Nothing depends on someone remembering.
See the Opportunity
Estimate the consultation opportunity tied to surgical inquiries that do not currently reach the calendar.
Based on the numbers you enter, with a deliberately conservative assumption that 15% of non-booking inquiries are recovered through faster response and follow-up.
$351,000
Estimated opportunity worth inspecting
illustrative case opportunity associated with recovered consultations that are not currently booked
This estimate is directional. Not every inquiry will book or attend a consultation, be considered a surgical candidate, schedule a procedure, complete surgery, or generate revenue. Results should not be assumed to be attributable to Struq alone.
See which surgical opportunity is worth inspecting first.
How Struq Runs It
Your weekly operating record shows consultation movement first, followed by the actions, handoffs, and improvements behind it.
Week ending June 30
Sample · Illustrative Data16
Surgical consultations booked
11
Missed calls recovered
caught and followed up
8
Coordinator handoffs
with full context prepared
71
Inquiries with clear outcomes
booked, handed off, declined, or assigned a next step
| Inquiry | What Struq understood | What Struq ran | What changed | What happens next |
|---|---|---|---|---|
| Website form about rhinoplasty | Clear consultation intent Recent, nonclinical questions. | Offered an approved consultation time | Consultation booked Patient confirmed. | Confirmation and intake preparation Within 24 hours. |
| Missed call from an earlier inquiry | Previous procedure interest and callback intent | Sent an approved booking option | Consultation scheduled | Resolved No further response needed. |
| Message about breast augmentation | Genuine interest Questions about recovery before booking. | Acknowledged the inquiry and prepared the coordinator context | Coordinator handoff created | Authorized staff answers the recovery questions |
| Financing question after earlier interest | Not declined, stalled on affordability and timing | Routed the complete context to the coordinator | Conversation reopened | Coordinator handles financing options |
What changed
Consultation booked
Patient confirmed.
Website form about rhinoplasty
Understood
Clear consultation intent
Struq ran
Offered an approved consultation time
Next step
Confirmation and intake preparation within 24 hours
What changed
Consultation scheduled
No further response needed.
Missed call from an earlier inquiry
Understood
Previous procedure interest and callback intent
Struq ran
Sent an approved booking option
Next step
Resolved
What changed
Coordinator handoff created
Recovery questions to authorized staff.
Message about breast augmentation
Understood
Genuine interest, questions about recovery
Struq ran
Prepared the context for the coordinator
Next step
Authorized staff answers the recovery questions
What changed
Conversation reopened
Financing options with the coordinator.
Financing question after earlier interest
Understood
Not declined, stalled on affordability and timing
Struq ran
Routed the complete context to the coordinator
Next step
Coordinator handles financing options
What needs your team
Clinical, recovery, suitability, pricing, financing, or other sensitive decisions.
What Struq learned
Patients with clear booking intent respond better when available consultation times appear earlier.
What Struq improves next
Offer approved consultation times earlier for similar inquiries.
What needs your team
Clinical, recovery, suitability, pricing, financing, or other sensitive decisions.
What Struq learned
Patients with clear booking intent respond better when available consultation times appear earlier.
What Struq improves next
Offer approved consultation times earlier for similar inquiries.
Illustrative practice and data. This shows the format and level of detail in the weekly operating record.
How Struq Moves It
Struq treats each inquiry differently based on procedure interest, timing, previous activity, financing questions, sensitivity, and when your team is needed.
A prospective patient called after hours after previously viewing the rhinoplasty consultation page.
What Struq changes
Struq recognizes recent, procedure-specific interest with clear callback intent, and recovers the call with an approved consultation option.
Business result
The missed call is recovered and the prospective patient receives an approved consultation-booking step.
Clinical or procedure-specific questions route to authorized staff.
A prospective patient asked about downtime before choosing a consultation time.
What Struq changes
Struq recognizes the patient is still interested but the next question needs professional guidance, so it acknowledges the request and prepares the conversation context.
Business result
The recovery question reaches authorized staff with the relevant inquiry and conversation context.
Authorized staff answers the recovery question.
A prospective patient submitted a form and replied once but did not choose a consultation time.
What Struq changes
Struq recognizes interest is still active but no clear next step has been completed, and continues the approved booking follow-up.
Business result
The inquiry reaches a consultation booking, handoff, decline, or clear next step.
Pricing exceptions or sensitive concerns route to the coordinator.
A prospective patient remained interested but needed more time because of timing, financing, or family considerations.
What Struq changes
Struq recognizes the patient is not ready now but has not declined, and uses an approved, lower-pressure follow-up path based on timing and prior activity.
Business result
Longer-cycle inquiries stay visible without being over-contacted.
Sensitive relationship or financing conversations route to the coordinator.
EXPAND AFTER PROOF
Once the first consultation-booking system is working, Struq can extend the same managed operation into adjacent patient and practice workflows.
Response and booking
Turn more existing surgical inquiries into booked consultations.
This is the first system.
Consultation readiness
Help more booked patients arrive prepared.
Reduce friction before the consultation.
Attendance and recovery
Keep more booked consultations on the calendar.
Reduce cancellations and no-shows.
Unscheduled cases
Keep post-consultation opportunities visible and moving toward a clear decision.
Clinical recommendations and surgical decisions remain with the practice.
Trust and Control
The system operates only within your approved language and authority rules. Clinical, surgical, recovery, financing, pricing, sensitive, or ambiguous questions go to the right person with the relevant context.
Built Around Your Business
Struq works around your current software, team, and patient journey. Start with one measurable problem and expand only after the first system proves value.
Your software stays
Struq works with the communication, scheduling, CRM, and practice systems already in place where practical.
Your voice stays yours
Patient communication follows your approved language, tone, and standards.
Your team stays in control
Staff remain responsible for clinical, surgical, financing, pricing, and sensitive decisions.
One system first
Start with one surgical-consultation outcome rather than a broad practice overhaul.
Managed after launch
Struq monitors the system, reports what moved, and improves priorities, timing, messaging, and handoffs after launch.
Expand after proof
Add adjacent patient and case workflows only after the first result is working.
One System First
Struq handles the build, launch, and ongoing operation.
Start with one surgical-consultation outcome, prove the value, then expand.
Choose the starting point
Confirm the surgical inquiry source, consultation outcome, and operating boundaries for the first system.
Connect what matters
Bring together the channels, software, rules, and people needed to move the work.
Build around your practice
Configure the system around your language, priorities, handoffs, and clinical boundaries.
Launch and improve
Begin operation, measure what moves, and start ongoing improvement.
Get the first system scope, success measure, and investment.
Common Questions
No. Struq handles repeatable response and follow-up so your team can focus on patients, judgment, sensitive conversations, and decisions that require a person.
No. Messaging may be one interface, but Struq reviews the wider inquiry context, prioritizes what matters, runs approved actions, records outcomes, and improves the system through ongoing operation.
The routine path stops and the question goes to the appropriate surgeon, nurse, coordinator, or authorized team member with the relevant inquiry and conversation context. Diagnosis, surgical candidacy, procedure selection, treatment recommendations, surgical planning, recovery guidance, financing decisions, pricing exceptions, and final case decisions remain with your practice.
Yes. Your practice defines the approved messaging, tone, consultation-booking rules, authority levels, escalation paths, and actions that require human review.
Struq is designed to work around the communication, scheduling, CRM, and practice systems already in place where integration is practical. When the available systems and identifiers allow it, Struq can connect related activity so your team sees one conversation instead of fragmented records.
Yes. Approved acknowledgment, response, and consultation-scheduling steps can run after hours while clinical, surgical, recovery, financing, pricing, or sensitive questions remain routed to staff.
The first focused system is designed to launch within 30 days when access, rules, and feedback are available. It can begin with one high-value inquiry source or consultation path to reduce complexity and create faster proof.
The first system prioritizes surgical consultations booked, missed calls recovered, coordinator handoffs, and inquiries with clear outcomes. Struq then improves priorities, timing, messaging, consultation-booking steps, and handoff rules from real results.
Yes. The first system focuses on helping more existing surgical inquiries reach a booked consultation. After that result is working, Struq can expand into approved intake preparation, financing handoffs, confirmations, rescheduling, cancellation recovery, no-show recovery, and post-consultation follow-up for unscheduled opportunities.
Get a clear recommendation on the best place to start, what Struq would handle, and how the first system would fit around your current practice.
30 minutes. No prep. Measurable improvement in 60 days, or we keep working at no additional cost.