There is a better way to run your surgical practice.

Yes. With one location you feel it when something slips because you are there. As you add locations the standard stops living in your head and starts living in whatever each coordinator remembers that day. Struq runs the same follow up at every location, on the busiest day and the quietest, so your team is not the one holding it together. You see what moved at each site, and where they differ.

No, and it should keep doing that. The difference is what happens next. A reminder goes out once, on a schedule, to everyone the same way. It cannot continue after a patient replies, so “I am still thinking about financing” lands in an inbox and waits. It cannot notice when nothing happened, so the quote that never became a surgery never triggers anything. And it cannot read, so “let’s book it” and “not this year” look identical to it. Struq works those three moments, in your practice’s voice, and anything clinical waits for the surgeon.

No. Struq handles repeatable response and follow up so your team can focus on patients, judgment, sensitive conversations, and decisions that require a person.

Before Struq connects to anything holding patient information, we execute a Business Associate Agreement with your practice. Your systems are then set up on encrypted, HIPAA-eligible cloud infrastructure covered by a signed BAA, on enterprise AI tiers configured so patient data is not retained or used to train public models, with patient texts and email routed through healthcare-tier channels rather than consumer ones. Patient photography stays out of scope. Nothing patient-facing goes live before that is in place, and we will walk your team or your counsel through the setup in detail.

No. Messaging may be one interface, but Struq reviews the wider inquiry context, prioritizes what matters, runs approved actions, records outcomes, and improves the system through ongoing operation.

The routine path stops and the question goes to the appropriate surgeon, nurse, coordinator, or authorized team member with the relevant inquiry and conversation context. Diagnosis, surgical candidacy, procedure selection, treatment recommendations, surgical planning, recovery guidance, financing decisions, pricing exceptions, and final case decisions remain with your practice.

Yes. Your practice defines the approved messaging, tone, consultation-booking rules, authority levels, escalation paths, and actions that require human review.

Struq is designed to work around the communication, scheduling, CRM, and practice systems already in place where integration is practical. When the available systems and identifiers allow it, Struq can connect related activity so your team sees one conversation instead of fragmented records.

Yes. Approved acknowledgment, response, and consultation-scheduling steps can run after hours while clinical, surgical, recovery, financing, pricing, or sensitive questions remain routed to staff.

The first focused system is designed to launch within 30 days when access, rules, and feedback are available. It can begin with one high-value inquiry source or consultation path to reduce complexity and create faster proof.

The first system prioritizes surgical consultations booked, quotes reopened after going quiet, missed calls recovered, coordinator handoffs, and inquiries with clear outcomes. Struq then improves priorities, timing, messaging, consultation-booking steps, and handoff rules from real results.

Yes. The first system focuses on helping more existing inquiries reach a consultation and more open quotes reach a schedule. After that result is working, Struq can expand into approved intake preparation, confirmations, rescheduling, cancellation recovery, no-show recovery, and reactivation of older unscheduled opportunities.

No. Everything runs in your practice's voice, inside language you approved, and clinical questions always reach a person. Patients experience your practice being unusually responsive. Where disclosure rules apply, we set that posture with you up front, and every action is logged in your weekly record.

Because nobody honestly can. Vendors in this category guarantee percentages and publish numbers that do not survive a second look. Struq shows you a weekly record of what actually moved, quotes scheduled, cases reopened, calls caught, and puts the fee against that. If the record does not show movement, that conversation is on us.

Struq does. Your practice approves the language, the rules, and the boundaries, and your team keeps every clinical and financing decision. Nobody on your staff monitors, tunes, or maintains the system.